No matter how you decide to travel to resort, your apartment will be available from 5pm on arrival Saturday, until 10am on the departure Saturday.

All passengers will receive an e-ticket two weeks prior to departure, which includes confirmation of the departure times and exact pick up locations. Please note that coach times are not finalised until this date, so we cannot provide this information any earlier. 

If you select Endsleigh insurance through OTP you are insured from the moment you pay your deposit. This is to cover your for those eventualities which may arise before you even set foot on the mountain, such as holiday cancellations. There is a 14 day cooling off period which begins once your deposit is paid. During these 14 days you can cancel or downgrade your insurance cover. However once this period has lapsed you cannot cancel your insurance.

To cancel your insurance (within 14 days of booking only) please send a quick email to holidays@offthepiste.com quoting your booking reference number, explaining your request.

To action a name change and receive a full refund (minus a £30 admin charge) you must email info@offthepiste.com with your booking reference number and the name of the person who would like to take your place. Please note this person must not already be booked onto the holiday. We will talk you through the procedures to follow, but it will involve you cancelling your place, the new member booking onto the holiday as a new booking, and us getting in contact to refund you over the phone.

If you have not paid your holiday balance by the booking deadline date an automatic £20 late fee will be added to your holiday balance and we will contact you to confirm whether or not you still wish to travel. If you do not get back to us, or if you are unable to travel, we will cancel your booking and you will be subject to our cancellation charges.

It is much easier for you to buy your ski pass online, while booking your holiday. This means that you will be given the correct lift pass when you get to resort and will not have to worry about upgrading anything. This will usually save you a fair amount of money too!

The system allows you to book you and your friends into a room, in order to do this you will need your friends booking reference number (This reference number is on your confirmation email(s) and can be viewed if you log into your online account and starts OTP000). You will be notified via email when the allocations are open.

You must log in as normal to your account and click on the button saying 'room allocation', it will bring up the rooms that are available. Click on the room you want and enter the ref numbers of who you would like to share with. You need to at least half fill a room to book one.  Once a room is full it will disappear from the room allocation.

WE RECOMMEND THAT ONE PERSON IN YOUR GROUP GETS ALL THE REFERENCE NUMBERS TOGETHER AND BOOKS YOU ALL IN AT THE SAME TIME.

The booking form will be left online for 4 days within which time you need to get together with your friends and book into a room. After this point the room allocation will come offline and your group leaders will consolidate the rooms, this means if you have not filled a room you may be moved into another so we can create space. For example if we have 2 people in a 5 bed apartment and 3 people in another 5 bed apartment we may combine the two groups of people to form one 5 bed apartment and free up a 5 person apartment . We will always do our best to keep groups of friends together, however it is best if you can fully occupy rooms.

With the exception of transport and insurance options, you can log in and change your selections at any point up until the booking deadline.

To change your coach pick up location please email info@offthepiste.com. 

Endsleigh insurance cannot be cancelled or downgraded unless you do so within the 14 day cooling off period. The cooling off period begins on the day you pay your £90 deposit.

You will receive your deposit 4-6 weeks after your return from your holiday. It will be automatically paid into your bank account once we have the funds back from the residence, and cleared up any charges made against your group. Once they have been refunded, you will receive an email informing you that it has been paid, and if there are any charges, informing you of what they are. If for any reason the refund fails, you will also be emailed asking you to call the office for a manual refund.

This should have been emailed to the address you gave us at the time of booking. Sometimes email firewalls do not accept our automated messages. In this case, or if you have provided us with an incorrect email address, please contact info@offthepiste.com or call 0845 680 1503.

If you lose your passport before the holiday, you need to try and get a new one before your holiday commences as you may be required to show it at Dover. If you chose to attend the holiday without a valid passport, and are stopped at customs, Off the Piste cannot be responsible for you if you are asked to leave the coach. The coach drivers are also unlikely to unload the coach to get you your suitcase back! If you lose your passport while on holiday, you will need to admit to this at customs in Calais on your return leg. The most common situation here is having to apply for a new one, which can be costly, especially if you later find it at the bottom of your suitcase when you get home!

Most merchandise is organised through your committee/group leader/Snowsports club and is distributed in the UK at times allocated by them, or on the coach on the way to resort. For any merchandise questions, please contact your group leaders, unless they deem it a question that it relevant for us.

If you have booked an Endsleigh Insurance Policy with Off The Piste you can download and print the terms and conditions on our Insurance page.

To make a claim on the Off The Piste Insurance please phone:

Off the Piste Insurance:          +44(0) 870 241 3070

Medical Assistance                 +44(0) 845 271 4472 (24hr)

Legal Expenses                      +44(0) 870 350 5716 (24hr)

For customers who are in a country that does not accept the above international phone number, they can call                +44(0) 203 060 9671 (24hr)

Alternatively for non-medical emergencies the easiest way to submit a claim is online. Click here to notify us of a claim now

If you have any questions relating to claims please see our Claims FAQ’s by clicking here